TERMS AND CONDITIONS – CARPIN RENT

1. About CarPin Rent

CarPin Rent is a car rental company based in Switzerland, operating in Portugal. We are partners with several car rental companies, whose vehicles are available for booking directly on our website. Additionally, we also collaborate with external platforms, such as Rentcars, to facilitate access to our services.

2. Requirements for Renting a Vehicle

To rent a vehicle, the driver must:

  • Be between 19 and 21 years old (depending on the vehicle group and partner);

  • Hold a valid driver’s license for at least 1 year;

  • Present an identification document (Citizen Card or Passport);

  • Have a credit card in their name or the present person’s name for the security deposit.

Important: The minimum age and requirements may vary depending on the vehicle group and partner.

3. How Payment Works

Payment is made in two steps:

  • First part: An initial prepayment upon finalizing the reservation;

  • Second part: The remaining balance is paid when the vehicle is collected from our Partner.

Prices, cancellation policies, and extras may vary depending on the selected vehicle group and partner.

4. Security Deposit

The security deposit will be blocked on your credit card at the time of vehicle collection. This amount will be unlocked after the vehicle is returned, provided there are no damages, fines, or extra charges.

Not all Partners block a security deposit.

5. Vehicle Collection and Return

  • The vehicle will be delivered in perfect condition for use;

  • Return the vehicle on the agreed date, time, and location;

  • Delays may result in additional charges;

  • The vehicle must be returned with the same fuel level it was provided with (unless another fuel service is contracted).

6. Use of the Vehicle

You must use the vehicle responsibly. It is prohibited to:

  • Use the vehicle for illegal purposes;

  • Allow another person to drive without permission;

  • Drive under the influence of alcohol, drugs, or medication;

  • Participate in races or transport dangerous goods;

  • Drive outside Portugal without permission.

7. Insurance and Liability

All vehicles come with third-party liability insurance.
You are responsible for damages up to the insurance excess limit. Damages caused by improper use are not covered.

8. Fines and Violations

You are responsible for all fines and violations during the rental period.
We may charge an administrative fee to manage these occurrences.

9. Cancellations and No-Show

In the event of cancellation, you must notify CarPin so that the refund process can be initiated.

The amount paid may not be refunded in full due to applicable administrative fees and/or other charges specified in the booking terms and conditions.

If you fail to show up at the scheduled location and time to collect the vehicle and do not notify CarPin in advance of your absence, this may be considered a no-show, and you may forfeit the entire amount of the prepayment made.

10. Data Protection

We handle your personal data in accordance with data protection laws, exclusively for managing the rental.

11. Limitation of Liability of CarPin Rent

CarPin acts solely as an intermediary and assumes no responsibility for any damages, accidents, fines, violations, or other issues arising during the vehicle rental period.